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Shipping & Returns

Shipping Information

FREE SHIPPING IN THE US

We offer free UPS ground shipping on all orders shipped within the US. Please allow 5-8 business days for all ground shipping orders. Orders placed Friday - Sunday will ship out Monday. Currently we don’t offer delivery on weekends.

 

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. When selecting your shipping options for domestic and/or international orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

 

Return & Exchange Policy

We accept returns & exchanges on all U.S. orders within 14 days of delivery to you (please note: items bought with sale code of more than 20% off are eligible for exchange or store credit only). Please read more about our policies carefully below.

 

ALL RETURNS & EXCHANGES MUST INCLUDE & MEET THE FOLLOWING REQUIREMENTS, NO EXCEPTIONS WILL BE MADE:

  1. Items must be in their original condition and original packaging.

  2. Our products come with a warning label, and it's imperative that customers do not attempt to remove or alter this warning label in any way until they decide to keep it. The warning tag must remain intact and attached with the original yellow thread and seam provided by us.

  3. Return shipping label provided by us.

    Items with any signs of wear and tear or missing/altered warning label will be rejected and returned to sender.

    Returns that do not meet our standard policy will be sent back and will incur an additional $30 service fee.

     

    EXCHANGES - U.S. ORDERS:

    All exchanges are free.

    You can exchange for a new size, color or style be sending an email to info@miriyalove.com indicating the order number, the reason for exchange and the item you want to exchange for.

    Please note, after the first exchange per order is made, you will only be able to request one additional exchange or receive store credit. A refund will not be available.

    We thank you for understanding our strict policies as a small business.

     

    RETURNS - U.S. ORDERS:

    You are responsible for the cost of return shipping. On average, return rates are $25-$35 depending on where you are located from our New York warehouse.

    The return shipping cost will be deducted from your order directly prior to issuing any refunds.

    Please follow the steps below through our portal to make your return.

    All returned merchandise will be carefully inspected prior to issuing any refunds.

     

    SALE ITEMS ARE ELIGIBLE FOR AN EXCHANGE OR STORE CREDIT ONLY.

    THIS INCLUDES ANY ITEMS SOLD WITH A DISCOUNT OR COUPON CODE OF 20% OR MORE.

    Refunds and exchanges of sale items will be credited in the form of a MIRIYA LOVE gift card only.

    For exchanges or store credit on sale items please email us at info@miriyalove.com with your order number and if you want to exchange or receive store credit. We will get back to you promptly.

     

    RETURNS & EXCHANGES - INTERNATIONAL ORDERS (OUTSIDE OF THE U.S):

    We are not offering International shipping at the moment.

     

    STEPS TO MAKE A RETURN, EXCHANGE OR RECEIVE STORE CREDIT:

    1. Log in to your account to provide your order information and follow the instructions to process your exchange or return seamlessly.

    2. You can choose to do an exchange, receive a refund, or receive store credit for your return in the portal above.

    3. Refunds will be made back to the original method of payment.

    4. If your return package is not shipped within 7 days of the issue of your request, then your request will expire, and the return shipping label, if created by us, will no longer be valid.

    5. Please pack your return in protective packaging for shipment and use the free shipping label provided through the portal above.

    6. We kindly ask that you allow up to 15 business days from the time we receive your package for returns to be processed. Processing time may be longer during peak seasons.

     

    ADDITIONAL INFORMATION:

    MIRIYA LOVE, LLC (info@miriyalove.com) does not accept returns on any items purchased from any retailers other than info@miriyalove.com. We are happy to answer any questions related to MIRIYA LOVE products but are unable to process any returns, exchanges, credits, refunds or repairs for any product purchased outside of MIRIYA LOVE. We reserve the right to reject any returns that do not comply with the conditions above.

    MIRIYA LOVE will not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. Please keep all tracking details for your records. MIRIYA LOVE reserves the right to change its payment procedures at any time without prior notice to you.

     

    We hope this information provides clarity on our shipping and returns policies. Should you have any further questions or require assistance, feel free to reach out to our dedicated customer service team. Thank you for choosing Miriya, and we wish you the perfect fit and endless joy with your new purchase!